Free Debt Collection

When you supply a company with goods or a service, you expect them to pay an agreed amount in exchange. Most of the time, the company pays what they owe, but there are some instances where they don’t.

That’s when you need to start thinking about a free debt collection agency.

free debt collection

Your journey to free debt recovery

Most of our client’s stories are the same…

You supplied a business or company with your goods or services and now they won’t settle their account, despite your best efforts to get them to pay.

You have sent statements, reminders and even letters threatening formal debt collection action; you have sent more emails, made more telephone calls and left more messages than you can recall.

You’ve been completely ignored, or given one excuse after another and the invoices remain unpaid.

You just want to be paid for the goods or services your business delivered, yet you are left feeling frustrated and angry, and not sure what to do next.

can't collect debt

Unfortunately this is a scenario far too familiar to businesses of all sizes in all industries across the UK; and whether you’re a self-employed contractor, work in the accounts office of a small business, or head the credit control department of a national company, you will know just how time consuming and exhausting chasing unpaid invoices can be.

It also costs money to chase a debt. If you’re self-employed, the time spent chasing customers for payment could be better spent doing what you do best, working and making money.

If you employ staff who spend time chasing payment of overdue invoices, that time is costing money that could be used in other areas to help improve and grow your business.

You could run that marketing campaign you’ve always dreamed of, bring on that extra member of staff that could make the difference, or even treat everyone to a holiday in Barbados!

The fact of the matter is that you’re spending valuable time and money on something you don’t have to, when there’s free debt collection services available.

Submit a debt

Why won’t they just pay the debt?

There are a number of reasons why a business may not have paid you.

They could be waiting to get paid themselves, they could be using credit to fund the growth of their business by taking on extra staff and buying new equipment while delaying payment to suppliers, your invoices could just be held up in their chaotic payment system, or the business could be in financial difficulty!

If you have even the slightest inclination that a business or company that has not settled your invoices on time has financial problems you should take action immediately.

Over 250,000 businesses in the UK close each year, that’s almost 700 a week.

decrease debt

While some of these businesses choose to close and pay their creditors before doing so, the vast majority are insolvent and are forced to close, usually leaving behind a string of unpaid creditors.

Quite often the business that owes you money will have been trading successfully and profitably for many years, and had always paid its suppliers on time building up a good credit history in the process.

Then, all of a sudden their biggest customer enters administration owing them tens of thousands of pounds, and their turnover is reduced forcing them out of business too.

You had no idea this was going on and gave them more time to pay, as they were a good customer over the years and always paid on time.

This is just one example of the many circumstances that could lead to a well-run profitable business finding itself unable to pay its suppliers.

Now you have decided to take action, it’s not worth taking the risk of waiting any longer. You are simply fed up with hearing excuses, but you are still not sure what is the best course of action.

There are a number of free debt collection services out there for you to explore, as well as some other options.

What free debt collection options are available to you?

There are four routes you can take to try and recover the money your business is owed:

Recommended: Instruct free debt collection experts Advocate to recover your debt and pay you 100% of the money you are owed, for free.

Advocate delivers a professional, effective debt recovery service on a no cost to the creditor basis.

There is no charge, commission or fee to be paid by you, the creditor.

We claim our costs from the debtor by adding late payment charges in accordance with current Late Payment Legislation to the fee to be collected.

Why choose Debt Advocate’s free services?

In over 80% of cases we successfully recover and collect the principal debt and late payment charges within 14 days and prior to any form of legal action.

We specialise in recovering payment of unpaid business to business invoices, we do not accept any other type of debt collection cases and that’s why we are the industry leaders in what we do:

  • We only deal with commercial debt cases, both creditor and debtor businesses.
  • We know how commercial debt works.
  • We know how businesses in financial difficulty work
  • We know they have no choice but to prioritise who they pay and who they don’t pay.
  • We know how to ensure your invoices are prioritised and get paid.

How does FREE recovery work?

Late payment legislation was introduced to help prevent businesses suffering from the cash flow problems caused by late payment.

If your business supplies goods or services to another business, no matter the size of your enterprise or the industry you work in, you have a statutory right to be paid within 30 days of delivery.

If you are not paid within 30 days, you are legally entitled to instruct a third party to assist and recover payment of the outstanding account and claim the costs involved in doing so from the debtor.

Advocate takes care of the whole process, from recovering and collecting the money due to you, applying and collecting the late payment charges and then sending you 100% of the principal amount owed to you via same day bank transfer.

free debt collection wallet

All we require to start the collection process is a completed account referral form and a copy of the overdue invoice(s), you can even submit a debt online in just a few minutes.

What happens if the debt can’t be recovered?

Advocate’s success rate is unrivalled in our industry, yet a small percentage of debt cases are simply impossible, even for us, to recover. If the business is already insolvent and they do not have the money to pay their creditors or any assets that could be realised, the likelihood is that the company will enter administration and be liquidated.

It’s important to assess a debtor’s future trading ability before commencing any type of collection activity or legal action.

You could end up increasing your loses by instructing a solicitor and paying expensive fees only to find out the debt is unrecoverable, equally you could pay a hefty court fee to issue a claim in court and even be successful in obtaining a Judgment only to find that by the time the verdict is delivered the defendant has ceased to trade.

As part of Advocate’s recovery and collection procedures we compile information and data on the debtor’s past trading and payment history, the ability of the business to continue to trade including the current performance of the industry the business operates in, the business history of the owners or directors including any recent new company registrations and the assets of the business including stock and the sales ledger.

If after 14 days we have been unsuccessful in recovering your debt, there will be a very good reason for the failure to recover the debt and it’s usually because the business is insolvent.

While you will have no choice other than to write off the debt, you can be assured that everything possible has been done to try and recover the debt and you will not have lost any further money on solicitors’ fees or court costs.

The free debt collection and recovery service provided by Advocate is completely free of charge to the creditor, only when your debt is repaid do we receive payment from the debtor.

Instruct a solicitor

Large practices often have dedicated debt recovery departments and smaller practices may have a single debt specialist.

Some other firms specialise completely in debt collection and even small firms that specialise in other areas will gladly take on a debt recovery case for an existing client.

Some solicitors, especially recovery specialists can be very effective in collecting the money your business is owed, particularly in disputed cases that are likely to proceed to court.

instruct solicitor to collect debt

The concern that many claimants have about using a solicitor to collect a debt is that there is simply no incentive for a solicitor to investigate and research a business to ensure it has the means to pay should a judgment be obtained against it.

If a company or business is insolvent and has no assets, it is very unlikely that a judgment obtained in court would ever be paid.
Better advice would be to write off the debt and save on the court and solicitors fees.

The traditional debt recovery solicitors described above have faced increased completion in recent years from online solicitors offering dedicated collection services at low prices.

You may have seen such firms offering to issue letters before action for as low as £2.00, and while this may sound attractive, the truth is these letters simply do not work.

These letters are as effective as sending a monthly statement to your debtor, as they are written in a way where there are no warnings or threat of legal action.

When the letters don’t work and you don’t get paid, you are informed by the online solicitors that the only course of action remaining is to issue a court claim, and this how they make money.

You will find that the fees charged by online solicitors to issue claims in court and represent in defended cases are amongst the highest in the legal industry.

Issue a court claim

You can issue a money claim in court without the need to instruct a solicitor by using Money Claim Online (MCOL) which is the HM Courts & Tribunals Service.

You can only issue a claim to be served on a business or company located in England or Wales up to a fixed amount of £100,000.

Cases that are heavily disputed or highly complex are not suitable to be issued using MCOL.

court debt collection

To issue a claim online, you will need a correspondence address in the United Kingdom, an email address and the ability to make a card payment to pay the court fee.

The court will expect you to have taken reasonable measures to settle the dispute before you start to issue the claim.

This usually includes writing to the defendant and explaining your position in enough detail to allow them to respond. In most debt collection cases, you may have already sent letters before action detailing the debt and timescales which would be deemed as acceptable pre-action conduct.

The process of issuing a claim is completed in five steps:

1. Enter your organisation’s details as the claimant.

2. Enter the details of the defendant, the organisation that owes you money.

3. Enter the claim particulars.

This where you can explain the circumstances on how the debt is made up and what steps you have taken to recover the debt along with details about the defendant’s response to your actions.

This section is limited to 1080 characters, so if the details are complex you can request to send detailed particulars to the defendant separately.

In this section you can also choose to add interest which is charged at 8%.

You will need to calculate the interest amount and add it to the total amount before entering the figure in the amount to be claimed box.

4. Confirm that the details you have entered are true and correct to the best of your knowledge, that you have read the MCOL guidance and fully understand the process about to be commenced.

5. Enter your payment details to pay the Court fee.

The fee will be dependent on the amount of your claim:

Up to £300                                        £25

Up to £500                                        £35

Up to £1,000                                    £60

Up to £1,500                                    £70

Up to £3,000                                    £105

Up to £5,000                                    £185

Up to £10,000                                  £410

Up to £100,000                                4.5% of the claim value

The fee paid will be added to the amount claimed from the defendant.

The claim will be issued in 7 – 14 days from the submission date and once served the defendant will have 14 days to enter a response.

issue a debt court claim online

The responses available are:


This indicates the defendant will be defending the case and increases the time available to do so to 28 days.

Paid Defence

The defendant says the debt has been paid prior to the claim being issued. You will be asked if you wish to continue with the claim.

Full Defence

The defendant disputes the total amount claimed. You will be asked if you wish to continue with the claim.


The defendant disputes the total amount claimed and intends to issue a claim against your organisation. You will be asked if you wish to continue with the claim.

If you choose to withdraw, the case may continue on the basis of the counterclaim only.

Part Admission

The defendant intends to pay part of the claim and dispute part of the claim.

Full Admission

The defendant intends to pay the total claim.

While the process of issuing a claim online is fairly straightforward and the vast majority of cases are undefended leading to a successful judgment, the number of judgments that are actually paid are only 55% of the total judgments awarded.

So obtaining a judgment is far from a guarantee that you will receive payment and is often just the start of a lengthy enforcement process.

It is widely regarded that online claims do not carry the same urgency and impact of a claim presented by a legal professional and issued in the county court.

Free Debt Collection Agencies

Traditional agencies have a fairly bad reputation and it’s easy to see why.

good review free debt collection

While tighter regulation has put a stop to many of the tactics and thuggery once employed by many agencies, some still use unscrupulous, although legal means to deceive clients.

You should think twice if an agency asks you to pay any upfront or membership fees – any reputable collection agency will offer no win no fee terms.

An agency asking you to pay a membership fee will simply take your money and do nothing in return.

What have they done to earn your money? Their business model is all about getting new clients to sign and pay a membership fee.

If they do even bother to go after a debt, the work they carry out will be minimal and consist of sending a couple of letters at most.

You should always ask for references and to speak with previous clients to ensure the agency is a member of the Credit Services Association, debt collection industries governing body.

Fees can range from 5% to 25%, and are often based on several factors such as the age of the debt, so always get the exact fee in writing before agreeing to an instruction.

There are many free debt collection agencies who are well regulated and have very good success rates.

good free debt collection agency

It’s worth taking the time and doing some research to make sure you find one.

Don’t fall into the hands of an agency that has been set up just to get you to part with your money, insisting on a no recovery no fee agreement is a good starting point.

Make your free debt collection today

If you are looking for a free debt collection agency that offers totally honest advice, professionalism and integrity while offering unrivalled rates of success, contact Advocate today or submit a debt online.

Da Feefo


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