The creditor, a Hertfordshire based self-employed recruiter, had an agreement with the debtor, a Watford based Recruitment Agency. The agreement was that the fees for any candidates placed by our client through the Recruitment Agency would result in both parties receiving 50% of the commission fee. The creditor issued three invoices totalling £9,750.00. Once the invoices became overdue for payment, the creditor began requesting payment and sent several reminders by email until the debtor blocked email access and returned the postal invoices sent some two months earlier.
We received the completed instruction form and copy invoices from our client by email at 15.15, shortly after the cut off time of 15.00 for our same day debt collection service. A 7 day Notice of Court Proceedings was issued the following morning to two postal addresses and four email addresses. The debtor failed to respond to the initial Notice. A 7-day Final Demand Notice was issued advising on the serious consequences of Court action and a Count Court Judgment being registered against the debtor company.
The debtor did not receive the invoice excuse
The debtor contacted us the following day. They claimed they had not received our client’s invoices or any correspondence chasing for payment. Further, they were happy to pay the invoices; however, they would not pay the debt recovery costs because they had not received the invoices, so they could not be overdue for payment. This was an obvious ploy to evade payment of our charges, and it would not succeed.
Our client kindly supplied us with proof of postage for the invoices, which they resent when the original copies were returned along with delivery and read receipts for several emails requesting payment with copy invoices attached. The debtor did not respond when presented with this additional information, and they simply paid the full amount owed the same day, inclusive of the debt recovery costs.
Copy emails, delivery and read receipts can be invaluable when confronted with a debtor that claims they did not receive the invoice, which is one of the most common excuses we encounter.